Free UK delivery on orders over £50

Returns & Replacements

Broken items? Don’t worry; we will send you a replacement.

Our customer services team ensure our customers stay happy, and our warehouse operators work seven days a week to make sure you receive your items in perfect condition. Sometimes things get broken (e.g. glasses) or damaged during transit and we have a simple policy that our customers appreciate. Send a picture of any damaged items to sales@rinkit.com, and we will send you a replacement. It’s as simple as that!

We aim to reply to all emails within 24 hours and you can call us on +44 (0)1903 726077 between 9:00 am – 5:00 pm.

 

Returning unwanted products

You have 30 days to return any products you don't want to keep. Simply repack the item carefully and send it back to us including your order number and reason for return. We recommend you retain proof of postage and use a trackable delivery service for returns. If the goods don't arrive back with us or are not in sellable condition, we will be unable to give you a refund.

Refunds are made promptly using your original payment method. If you haven't received your refund within seven working days, please contact us and we'll investigate. Please return your unwanted products to:

Rinkit Ltd
Unit 4, Arndale Road
Lineside Industrial Estate
Littlehampton BN17 7HD
United Kingdom