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Frequently Asked Questions

Read a selection of frequently asked questions at Rinkit in relation to products, orders, delivery and returns. For further information, please contact our customer services team who will be happy to help.

Can I change my order once it has been placed?

Once we receive your order, we get to work on it right away so that the item is with you as soon as possible. We understand that you may want to ask us to try, and you may contact Customer Service to make a request for a change or cancellation. Please be aware that there is a slight delay with our dispatch emails so the item may have already been sent even if you have not received the email confirming this. You are welcome to return the item following our standard returns policy.

How do I change my address?

To protect our customers from potential fraudulent orders you’re unable to change the address on your order once it has been placed, so please ensure all of your address details are correct when placing your order.

How do i track my order?

Once your order is dispatched you’ll receive confirmation via email, which will tell you which courier your order has been shipped with and the tracking number for your order. You can then visit the courier's website the next working for up to date tracking of your order right up to delivery.

I have received a faulty/damaged item - what should I do?

If you’ve received a faulty or damaged item, please contact our Customer Services team via email at sales@rinkit.com. When emailing, please ensure you include the following in your email:

- Your Order Number

- Item code/Product name

- Details of fault

- If you would prefer a refund or replacement

I have received an incorrect item - what should I do?

If you’ve received an incorrect item, please contact our Customer Services team via email at sales@rinkit.com. When emailing, please ensure you include the following in your email:

- Your Order Number

- Item code/Product name

- Details of fault

- If you would prefer a refund or replacement

Part of my order is missing - what should I do?

We’re really sorry if some of your order is missing. Please contact our Customer Services team via email at sales@rinkit.com. When emailing, please ensure you include the following in your email:

- Your order number

- Item code/Product Name of the missing item on the invoice

- If you would prefer a refund or replacement

Why haven't I received my voucher code?

In order for you to receive your discount code, you'll need to sign up to our email exclusives. You can do this by clicking the link below and clicking 'Sign Up'.

Subscribe to Rinkit Emails

You'll then receive an email asking you to confirm your email address. You'll need to do this by clicking on the link in the email. You will then receive a separate email with your discount code which you’ll need to copy into the discount code box which appears when you 'Check Out' on our website.

If you’ve done all of this and still not received the confirmation email, please check your Spam and Junk folder as sometimes they sneak their way in there!


We’re unable to apply discount codes on an order that has already been placed.

How do I return my item(s)?

If your item is faulty or incorrect, please do get in touch with us before returning your item so that we can rectify the matter immediately.

If your order isn’t suitable, we recommend using the site www.parcel2go.com for the most reasonable return.

Please package the item(s) back up in the way they were dispatched to you and enclose your delivery note with your order number and any reason for returning, and send it to:

Rinkit LTD

Unit 8

Chalker Way

Banbury

OX16 4XD

When do I get my refund once I have returned my item(s)?

We understand that refunds are a priority for our customers having returned an item. Once we have received and inspected the item(s), please allow 14 days for email confirmation advising that your item has been refunded.

I would like to purchase a large quantity of items - can I get a discount?

We are happy to have recently introduced a trade site where you may be eligible for a trade discount if your order is over £250+ VAT. Please visit Rinkit Trade to find out more.

I have just found your website and your prices are cheaper than on Amazon and eBay - why is this?

We aim to sell our products as reasonably as we possibly can to our customers. We do pay listing fees on these marketplaces and the price we charge reflects this. On our website, we don’t pay listing fees in the same way so this is reflected in the prices.

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