Returns & Replacements
We understand that sometimes a product may not be quite right for you. If you wish to return an item, you have 30 days from receipt of delivery to get in touch and return your item.
The goods must be unused, in a saleable condition and in their original packaging, or we will be unable to process the return.
You’re welcome to contact us by email at firstname.lastname@example.org and we will respond to you during our office hours of 9am-5pm, Monday to Friday, and within 24 hours of receiving your email.
Our return address is:
Returnit! FAO Returns Team
Unit 8 Chalker Way
Please do not return items to our Chichester Head Office address. It will significantly delay any refund you are due.
Will I have to pay to return an item?
You’ll be responsible for the return of an item unless it’s faulty.
For larger items, prices vary dependant on weight and dimensions, however, we have agreements with Evri to return these items for a set price.
|If you'd like to arrange a return yourself, please visit the Evri site by clicking here and following the instructions.|
How long will it take to process a refund?
We’ll refund you within 14 working days of returning the item to us, and refunds will be made using your original payment method. If you haven’t received your refund within this timescale, please contact us and we’ll investigate.
Broken or incorrect items? Don’t worry, we'll send you a replacement.
We hope your order arrives in perfect condition – our team works seven days a week to ensure you receive your order quickly, correctly, and intact, but sometimes defects or mistakes can happen.
Please contact us right away before returning your order - you may be asked to send images of the item for inventory purposes but we aim to dispatch a replacement with minimal effort and as quickly as possible.
All of our items have a two year warranty – if an item is faulty and isn’t as a result of misuse, we’ll replace the item.