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Returns & Replacements [Warehouse]

Returns

We understand that sometimes a product may not be quite right for you. If you wish to return an item, you have 30 days from receipt of delivery to get in touch, and return your item.

The goods must be unused, in a saleable condition and in their original packaging, or we will be unable to process the return.

Unfortunately we cannot take telephone calls right now, as we are all working from home due to the situation with the COVID-19 virus. You’re welcome to contact us by email at sales@rinkit.com and we will respond to you during our office hours of 9am-5pm, Monday to Friday, and within 24 hours of receiving your email.

Will i have to pay to return an item?

You’ll be responsible for the return of an item unless it’s faulty. You can arrange your return or we’ll be happy to arrange this for you and have the item collected from a convenient pickup address.

For larger items, prices vary dependent on weight and dimensions and which courier is needed to transport this. We have agreements with our couriers and can often arrange a collection for a lesser price than if you were to arrange a return privately.

If you'd like to arrange a return yourself, please visit the DPD site by clicking here and following the instructions. Please note that a deduction of £4.99 will be taken from your refund when using the DPD service.

How long will it take to process a refund?

We’ll refund you within 14 working days of returning the item to us, and refunds will be made using your original payment method. If you haven’t received your refund within this timescale, please contact us and we’ll investigate.

Broken or incorrect items?

Don’t worry, we'll send you a replacement.We hope your order arrives in perfect condition – our team work seven days a week to ensure you receive your order quickly, correctly, and intact, but sometimes defects or mistakes can happen.

Please contact us right away before returning your order - you may be asked to send images of the item for inventory purposes but we aim to dispatch a replacement with minimal effort and as quickly as possible.

All of our items have a two year warranty – if an item is faulty and isn’t as a result of misuse, we’ll replace the item.

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